Shipping policy

Last updated: November 11, 2026

Thank you for shopping with Dolce Vita Paterson. For shipping questions, contact us through our contact form.

Where we ship

We ship online orders to the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, PO Boxes, or international destinations. Please provide a physical street address.

Shipping origin and service

Orders ship from 301 Main St Unit 210, Paterson, NJ 07505, United States. Standard shipping is free on all orders, with no minimum purchase. Estimated transit is 3–7 business days after dispatch; order processing takes an additional 1–3 business days. Tracking details are provided after shipment. Expedited shipping is not currently offered.

Order processing and cutoff

We process orders within 1–3 business days, Monday through Friday, excluding weekends and warehouse holidays. The daily cutoff is 2:00 PM Eastern Time (America/New_York, with daylight saving time where applicable). Orders placed after the cutoff, on weekends, or on warehouse holidays begin processing on the next business day.

Transit and estimated arrival

After your order is handed to the carrier, standard transit is estimated at 3–7 business days, Monday through Friday, excluding carrier holidays. Processing and transit are separate: estimated total delivery is 4–10 business days from the start of processing. These are estimates and may be affected by weather, carrier interruptions, and peak periods.

Tracking and delivery problems

We send a shipping notification with tracking information when your order ships. Tracking may take time to show the first carrier scan. If a package is lost, damaged, or delayed, contact us with your order number so we can investigate and arrange an appropriate resolution.

Address changes, cancellations, and delays

Please check your delivery address before placing an order. Contact us promptly for an address correction or cancellation; changes may not be possible after shipment. If we cannot ship within our stated processing time, we will contact you about the revised timing and offer the option to agree to the delay or cancel for a refund. Refunds for eligible cancellations are made to the original payment method.

Contact

Dolce Vita Paterson
301 Main St Unit 210, Paterson, NJ 07505, United States
Contact: our contact form
Email: info@dolcevitapatersonnj.com
Phone: +1 973-281-8968
Online customer service: Monday–Wednesday 9 AM–7 PM; Thursday–Saturday 9 AM–8 PM; Sunday 9:30 AM–5 PM, Eastern Time.